Topic: Customer Service—How to Handle an Angry Customer
Superior customer service is the most effective way to differentiate your business from the competition. You never get a second change to make a first impression. A good saleswoman will get the customer in the door but repeat customers are the key to your success! Join us for the mini training session focused on how to handle an angry customer. This session will be informative and interactive.
Sheryl is President of The Etiquette School of Central Pennsylvania, which she founded in 2006. A graduate of Pennsylvania State University, she holds a Bachelor of Arts degree in Communications. Sheryl is also a graduate of The American School of Protocol and The Etiquette Institute. She is a member of The Lancaster Chamber of Commerce and The American Business Woman Association. Sheryl serves as a Trustee and and Chair for Susquehanna Foundation for the Blind. And is an active board member for Milagro House where she serves on the development committee. She also serves on the Capital Campaign Committee for Woodward Hill Cemetery. Sheryl resides in Lititz and is the parent of three grown children and grandmother of one.
In addition to speaking about her topic of choice, each of our 2013 speakers will be “Sharing Her Business Story.” Through traditional presentation at our breakfast meeting, or an “Oprah-style” interview — something NEW this year — each woman will share her secrets of success in an effort to enlighten and inspire members!
Please stay tuned for more information on each speaker as we progress through the year.